This handbook seeks to help team leaders
and members alike as well as customer
service personnel be at the top of their
It provides both theoretical approaches to
team building and managing team conflicts.
On the other hand, it is the exceptional
customer service handbook.
A survey carried out recently revealed that
95% of the reasons while most organisations
failed was because of poor custommer
This should not be a surprise because
logically, every organisation thrives on
customers. If there are no customers to
patronise your product or service, definitely
the business will not progress.
Another important reason businesses or
companies fail is poor team management.
Failure has a field day in any environment
where there is rancor and disunity (of
So, knowing how to manage team conflicts
is of utmost importance.